Privacy policy
This policy explains what personal information Removals Hayes collects, why we collect it, and what you can do about it. We keep it short and plain, in the same spirit as everything else here.
Who we are
Removals Hayes is a removals firm based in Hayes, west London. For any privacy question, contact us at hello@removalshayes.co.uk.
What we collect
When you use the quote form or contact us, we collect:
- Your name, email address and phone number.
- Your pickup and drop-off addresses.
- Your intended moving date, if you give one.
- Any notes you add about the move.
We also collect anonymous, aggregated visit statistics through Google Analytics, which only loads after you accept the cookie notice. This does not identify you personally.
Why we collect it
Solely to respond to your enquiry, arrange a survey, prepare a quote and carry out a move you book with us. We do not sell your data, and we do not use it for advertising profiles.
Who we share it with
Only where it is needed to deliver your move — for example, a partner crew or a customs agent on a European leg — and only the details required for that task. Everyone we work with is bound to keep your data confidential.
How long we keep it
We keep enquiry data only as long as needed to deal with your request and to meet our legal and accounting obligations, after which it is deleted or anonymised.
Your rights
Under UK GDPR you can ask to see the data we hold about you, correct it, or have it deleted. Email hello@removalshayes.co.uk and we will action it. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Cookies
We use a single first-party cookie to remember your cookie choice, and — once you accept — Google Analytics cookies for anonymous visit counts. No third-party advertising cookies are set.
This policy may be updated from time to time; the current version always lives at this address.